Free Journal Hosting
Click here»
Click here»
Journal Details
IBIMA Publishing library
Open Access to full-text Articles
Journal of Supply Chain and
Customer Relationship Management
Description
The Journal of Supply Chain and Customer Relationship Management (JSCCRM) is an international peer-review journal for the development, analysis, and dissemination of research findings among academics and practitioners in the area of supply chain and customer relationship management (SC-CRM) including supply chain management (SCM), customer relationship management (CRM), and supplier relationship management (SRM). Organizations in the digital age are experiencing significant changes caused by growing dynamics, complexity, and globalization of marketplace that cannot be met by traditional competitive strategies. The journal specifically focuses on the role of technology, processes, people, and relationships in creating customer-centric value chain needed to achieve non-traditional and sustainable competitive advantage to business organizations.
JSCCRM is a peer-reviewed journal that seeks to provide a forum for academics and practitioners to discuss and disseminate research quality and original research in the area of SC-CRM. It focuses on concepts, methods, issues, challenges, practices, and successes as well as failures of SC-CRM. The journal welcomes contributions in the form of theory, case studies, surveys, modeling, and simulation.
Scope
The topics of interest for this journal include, but not limited to:
- Supply
chain
management
- Customer
relationship management
- Supplier
relationship management
- Operations
management
- Inbound/outbound
logistics: distribution, transport, and
warehousing
- Reverse
logistics management
- Sourcing,
procurement, and purchasing
- Processes
in SC-CRM
- ICT
systems in SC-CRM
- People
in SC-CRM
- Relationships
in SC-CRM
- Knowledge
in SCRM
- Learning
in SCRM
- Project
management in
SC-CRM
- Performance
management in SC-CRM
- Change
management in SC-CRM
- E-commerce
- E-SCM
- E-CRM
- E-SRM
