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Journal of Southeast Asian Research
E- Transformation in Public Sector: Global Perspective on Social and Cultural Issues
Abrar Haider and Wan Satirah Wan Mohd Saman
School of Computer and Information Science, University of South Australia, Australia
Volume 2012 (2012), Article ID 295931, Journal of Southeast Asian Research,12 pages
DOI: 10.5171/2012.295931
Copyright
© 2012 Abrar Haider and Wan Satirah Wan Mohd Saman. This is an open
access article distributed under the Creative Commons Attribution
License unported 3.0, which permits unrestricted use, distribution, and
reproduction in any medium, provided that original work is properly
cited.
Abstract
In
order to enhance service provision to general public, information and
communication technologies are increasingly being deployed in public
sector around the globe, using a combination of processes, structures
and relational mechanisms. The aim is to bring general public and
governments close to each other. In these circumstances, it becomes
important to elevate the technical threshold of the national economy as
well as the intellectual capacity of the general public, so that all
the stakeholders are at the same technical and procedural level of
maturity. As a result, governments around the globe are embarking on
technology enabled transformation programs that aim to revolutionize
service delivery philosophy of public sector. However, for the success
of these initiatives, it is important to assess how people view
technology and how they respond to social, cultural, economic and
behavioral changes brought about by technology. Different cultures
around the globe respond differently to technology, therefore, road to
e-transformation in nations that are dubbed as ‘melting pots of
cultures’ needs to be carefully planned and orchestrated. This paper
contributes to the knowledge of how social and cultural issues impact
on e-transformation. A literature review is conducted, exploring social
and cultural issues in a number of geographical regions – The Far East,
South East Asia, South Asia, Europe and Africa – and how
e-transformation, in the forms of e-learning, e-commerce and
e-government, is affected by them. This paper would be helpful for
those researching factors which assist and inhibit e-transformation or
technological change in general.
Keywords: e-government, society, e-transformation.
Keywords: e-government, society, e-transformation.
