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Journal Details
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Open Access to full-text Articles
Journal of e-Government Studies and
Best Practices
Hana Abdullah Al-Nuaim
Department of Computer Science, King Abdul Aziz University, Jeddah, Saudi Arabia
Volume 2011 (2011), Article ID 820912, Journal of e-Government Studies and Best Practices, 12 pages DOI: 10.5171/2011.820912
Copyright © 2011 Hana
Abdullah Al-Nuaim. This is an open access article
distributed under the Creative Commons Attribution License unported
3.0, which permits unrestricted use, distribution, and reproduction in
any medium, provided that original work is properly cited.
Abstract
E-government
supports the integration of technology into the social structure to
transform administrative procedures to achieve a more effective form of
government. Technological advances and the miniaturization of
Information and Communication Technologies provide tools to enhance the
diffusion of information and services to form part of an intellectual
society serving citizens, customers, and professionals. Global
e-government evaluation reports, such as the Brown University global
e-government report, ranked the Saudi e-government at 72 in 2005, 98 in
2006, and 89 in 2007, while Saudi e-government jumped in the UN global
ranking from 70 in 2008 to 58 in 2010. The purpose of this research was
to assess the current state of the Saudi e-government by evaluating its
ministries’ web sites using a citizen-centered e-government approach.
An interactive services e-government framework circumvents the
limitations of existing evaluation frameworks examined in the
literature while simultaneously building on their strengths. This
study’s framework quantitatively assesses stages of the Saudi ministry
e-government web site and its problems. It was found that 8 (41%) of 21
ministries did not implement the main features of an e-government web
site. In addition, 10 ministries (45.4%) were completely or partially
in the first stage (web presence); 3 ministries (13.6%) were in the
second stage (one-way interaction); and 6 ministries had no online
service at all. These findings clearly demonstrate that the evaluated
ministries were not citizen-centered e-government web sites and lacked
transactional services, resulting in citizen dissatisfaction and
frustration.
Keywords: E-government Framework; Web site evaluation; Saudi e-government; Yesser.
Keywords: E-government Framework; Web site evaluation; Saudi e-government; Yesser.
