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IBIMA Business Review
IT Politics in the Domain of Knowledge Workers:
A Chronological Analysis of Learning Management Systems
Wenshin Chen
Abu Dhabi University, Abu Dhabi, UAE
Volume 2011 (2011), Article ID 517599, IBIMA Business Review, 8 pages, DOI: 10.5171/2011.517599
Copyright © 2011 Wenshin
Chen. This is an open access article distributed under the
Creative Commons Attribution License unported 3.0, which permits
unrestricted use, distribution, and reproduction in any medium,
provided that original work is properly cited.
Abstract
Markus’s
study of IT politics has been influential for the IT implementation
literature since the 1980s. However, mistakes of the top-down
implementation approach could still be easily found in many
organizations. Derived from Markus’s notion of interaction theory and
Drucker’s work on knowledge workers, this paper illustrates a LMS
(learning management systems) implementation case that evolves from
such traditional top-down approach. Based on a chronological analysis,
the case study narrates how IT politics was shaped in a context where
most stakeholders were highly skillful knowledge workers whose academic
autonomy was largely overlooked. Reflective discussion suggests how the
implementation process might have been better managed. Evidently, even
decades after Markus’s and Drucker’s influential work, history still
repeated itself and IT politics continued to provide lessons for
contemporary IT managers and researchers. Future strategy and
implementation approach for campus IT projects and LMS implementation
in particular are recommended.
Keywords: IT politics, learning management system, knowledge worker, chronological analysis
Keywords: IT politics, learning management system, knowledge worker, chronological analysis
