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IBIMA Business Review
Communication Environment for Small and Medium Enterprises
Martin Januska, Ondrej Kurkin and Antonin Miller
University of West Bohemia in Pilsen, Czech Republic
Volume 2011 (2011), Article ID 270762, IBIMA Business Review , 10 pages
DOI: 10.5171/2011.270762
Copyright © 2011 Martin
Januska, Ondrej Kurkin and Antonin Miller.This is an open access
article distributed under the Creative Commons Attribution License
unported 3.0, which permits unrestricted use, distribution, and
reproduction in any medium, provided that original work is properly
cited.
Abstract
This
paper deals with description and suggestion of an appropriate
communication environment to support cooperation between large number
of small and medium enterprises (SME’s). Goal of my work is to make
communication between larger number of subjects as effective and
transparent as possible. From a certain degree of complexity of the
project communication becomes very confusing and therefore there is a
need for appropriate and affordable solution for SME’s. Proposed
communication environment works on e-mail client basis. It is focused
on transparent and effective communication between unlimited numbers of
interested subjects.
In the new communication client all solved projects, tasks or problems are transparently separated. Each project has its own directory branch where all messages regarding the project are stored. Current problems and tasks are clearly separated from the already solved ones. This significantly sorts out all the information about finished projects and the whole actual communication becomes more transparent. All users with sufficient rights can trace the state of the process. For example who already read the message, if particular person responded to the message or how long it took to a particular person to respond to the message since reading it or receiving it. All messages are therefore traceable and it is simple to find out who is responsible for any delay of response and as a matter of fact a delay of the whole project.
This software solution gives the managers in SME’s simple but strong tool for controlling and managing the communication.
Keywords: Virtual enterprise, communication, communication environment, communication software design
In the new communication client all solved projects, tasks or problems are transparently separated. Each project has its own directory branch where all messages regarding the project are stored. Current problems and tasks are clearly separated from the already solved ones. This significantly sorts out all the information about finished projects and the whole actual communication becomes more transparent. All users with sufficient rights can trace the state of the process. For example who already read the message, if particular person responded to the message or how long it took to a particular person to respond to the message since reading it or receiving it. All messages are therefore traceable and it is simple to find out who is responsible for any delay of response and as a matter of fact a delay of the whole project.
This software solution gives the managers in SME’s simple but strong tool for controlling and managing the communication.
Keywords: Virtual enterprise, communication, communication environment, communication software design
