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Communications of the IBIMA
Trust and Security in E-banking Adoption in Romania
Liliana Mihaela Moga1, Khalil Md Nor2, Mihaela Neculita1 and Naser Khani2
1Dunarea de Jos University of Galati, Galati, Romania
2Universiti Teknologi Malaysia, Skudai, Johor, Malaysia
Volume 2012 (2012), Article ID 583012, Communications of the IBIMA, 10 pages
DOI: 10.5171/2012.583012
Copyright
© 2012 Liliana Mihaela Moga, Khalil Md Nor, Mihaela Neculita and Naser
Khani. This is an open access article distributed under the
Creative Commons Attribution License unported 3.0, which permits
unrestricted use, distribution, and reproduction in any medium,
provided that original work is properly cited.
Abstract
Romania,
like other nations, is moving forward in developing its electronic
services to meet the challenges of this century. One of the electronic
services which is gaining more popularity and attention is e banking.
The consideration given to the e banking by the current traditional
banking customers may be due to the changes in the banking consumers’
lifestyle, and this lifestyle has become compatible to the new way of
conducting banking services online. However, literature related to e
banking shows that trust and security are among the central factors
that influence banking customers’ acceptance of the service. The
purpose of this paper is to review measures taken by the government of
Romania and major banks in the country in tackling the issue of trust
and security on e banking. In particular, the study focuses on
reviewing legal provisions instituting by related ministry on e banking
practices and strategies taken by banks to address the security
concerns of the service. Based on the review, it was found that Romania
has legal frameworks in place and banks have also adopted measures to
address the issue. However, whether or not these measures are effective
in mitigating banking consumers’ security concerns is yet uncharted and
need to be investigated.
Keywords: banking services, Internet, trust, security, e banking adoption, legal framework
Keywords: banking services, Internet, trust, security, e banking adoption, legal framework
