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Communications of the IBIMA
A Framework for Information Quality Assessment Using
Six Sigma Approach
Sang Hyun Lee and Abrar Haider
University of South Australia, Adelaide, Australia
Volume 2011 (2011), Article ID 927907, Communications of the IBIMA, 11 pages
DOI: 10.5171/2011.927907
Copyright © 2011 Sang Hyun Lee and
Abrar Haider. This is an open access article distributed under the
Creative Commons Attribution License unported 3.0, which permits
unrestricted use, distribution, and reproduction in any medium,
provided that original work is properly cited.
Abstract
Impacts
of poor quality of information are felt at every level in an
organisation. To mitigate these impacts, information quality must be
assessed and managed. However, obtaining accurate measurements and
cost-effective assessments of information quality have proven to be an
extremely difficult task due to the complexities of information systems
and the various information quality dimensions depending upon the
business properties. Most of the available information quality
assessment frameworks are based on measuring customer data only and
thus, they do not provide comprehensive and systematic assessment of
information quality. However, not only that these approaches are unable
to provide a complete measurement of all the information quality
dimensions, but are also unable to highlight the dirtiness of data due
to the correlation of various information quality dimensions. This
paper introduces a new approach to information quality measurement and
employs Six Sigma approach to information quality assessment. This
approach focuses on continuous improvement of information quality by a
systematic assessment of multiple information quality dimensions. It
specifically tackles the correlation and the relative importance of
information quality dimensions and proposes precise and systematic
information quality assessment criteria.
Keywords: Information Quality, Information Quality Assessment, Six Sigma
Keywords: Information Quality, Information Quality Assessment, Six Sigma
