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Communications of the IBIMA
Six Sigma: A Key Driver for Process Improvement
Diana Bratić
University of Zagreb, Faculty of Graphic Arts,Department of Economics, Zagreb, Croatia
Volume 2011 (2011), Article ID 823656, Communications of the IBIMA, 15 pages
DOI: 10.5171/2011.823656
Copyright © 2011 Diana Bratić. This
is an open access article distributed under the Creative Commons
Attribution License unported 3.0, which permits unrestricted use,
distribution, and reproduction in any medium, provided that original
work is properly cited.
Abstract
Six
Sigma is a one of the most common used programs in production companies
for reduce cost, improve productivity and provide a basis for goals
improvement which leads to competitive advantage. Understanding
the key Six Sigma factors (Total Quality Management, strong customer
focus, data analysis tools, financial results and project management)
allows organizations to better support their strategic directions
focused on improving customer requirements through the improving of own
business systems and operational performances. In this paper will
be described a Six Sigma approach and presented results of the empiric
research conducted in Croatian graphic companies. All findings of this
empiric research will provide better understanding of Six Sigma
benefits and graphic companies, but production companies will be able
to guide business and production processes in right directions with
minimizing inputs, maximizing outputs and satisfy owners, employees and
customers.
Keywords: Six Sigma, Process Improvement, Graphic Companies
Keywords: Six Sigma, Process Improvement, Graphic Companies
