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Communications of the IBIMA
The Association between Training and Organizational Citizenship Behavior in the Digital World
Kamarul Zaman Ahmad
College of Business Administration, Abu Dhabi University Abu Dhabi, United Arab Emirates
Volume 2011 (2011), Article ID 448699, Communications of the IBIMA, 11 pages
DOI: 10.5171/2011.448699
Copyright © 2011 Kamarul
Zaman Ahmad. This is an open access article distributed under the
Creative Commons Attribution License unported 3.0, which permits
unrestricted use, distribution, and reproduction in any medium,
provided that original work is properly cited.
Abstract
This
research investigated the association between five training variables
i.e. availability of training, support for training, motivation to
learn, training environment and perceived benefits of training and
organizational citizenship behaviour (OCB). OCB was made up of 5
components – altruism, conscientiousness, civic virtue, sportsmanship
and courtesy. A questionnaire survey was conducted on 120 employees in
Malaysia whose work involved heavy usage of computers and never
communicate directly with customers. The training questionnaire was
adopted from Ahmad and Raida (2003). OCB was measured by the 21-item
questionnaire developed from Podsakoff, MacKenzie, Moorman and Fetter
(1990); Podsakoff and MacKenzie, (1994). Support for training,
motivation to learn, training environment, and benefits of training are
all significantly correlated with all components of OCB with the
exception of sportsmanship. This suggests the need for organizations in
Malaysia to provide more soft skills training such as changing the
mindset and building positive attitudes, even among employees who
predominantly work with computers.
Keywords: Training, Organizational citizenship behaviour, computers
Keywords: Training, Organizational citizenship behaviour, computers
