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Communications of the IBIMA
Information Usefulness in an Information System: Performance at the
Strategic Level of the Organization
Sabrina
ZAÏDI-CHTOUROU and Laïd BOUZIDI
Volume 2010
(2010),
Article ID 613429,Communications of the IBIMA,
18 pages.
Abstract
This
research studies the relation between information quality management in
an information system and performance at the strategic level of the
organization. This relation includes the "usefulness" which is an
aspect of information quality management and organizational strategy’s
benefits. Through a quantitative analysis, this study demonstrates that
attention to the improvement of information usefulness identified as a
significant explanatory variable may improve organization benefits.
Differentiation found among stakeholders in different roles was also
examined in this study. Unexpected differences in the perception of the
usefulness were, however, observed between stakeholders in the service
sector, industry and other sectors. The data analysis allowed us to
measure the relation between user perception of information usefulness
in the marketing information system (MIS) and perception of the
strategic benefits. Although this study is adapted to a marketing
context and it applies essentially to marketing information used in
production or servuction, the impact of the usefulness of this
information is naturally situated at the strategic level of the company.
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ISSN:1943-7765
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